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Relevate Customer Loyalty

Let your customers enjoy the experience they deserve.

The Relevate Customer Loyalty & CRM Platform is designed to build customer loyalty by personalisation and data-driven insights. Our vision is to enable retailers to offer their customers a unique and tailored shopping experience, every day of the year. 

In today’s retail landscape the online and offline world has merged, and frictionless shopping is becoming a vital part of the customer experience. This puts pressure on retailers, as they need to gather, analyse and use information from all touch points where the the customers connect with their brand. This “360° customer view” is increasingly important. Generating a rich view of the customer in real time is essential in order to understand their needs, behaviour, and to stay relevant. Relevate is a combination of the words Relevance and Elevate – and that’s exactly what we do. We work to ensure you stay relevant for your customers, and to elevate customers on an ongoing basis. 

The Relevate Customer Loyalty solution is based on an efficient CRM that collects complete customer insights and data. This enables sophisticated automation and personalisation of marketing and offers, which are also created on the Relevate platform. 

Key features:

  • CRM & Personalisation – Personalised marketing builds strong relationships with customers. Relevate offers a 360° customer view, which enables you to market relevant content in a timely manner, on the right channel. Includes standard REST & SOAP APIs, in addition to standard integrations to POS & e-com suppliers

  • Rewarding & CampaignsRelevate facilitates personal offers, POS & e-com campaigns, physical checks, app offers, bar codes & bonus checks
  • Communication & Marketing Automation – Combines powerful technology with effective implementation of smart processes enables business success. Email, sms, postal & push marketing automation. Facilitates personalised content, A/B testing, communication channel optimisation and feedback follow ups. 

  • Customer Engagement – Recruit customers through sms, registration pages, points & bonuses, surveys, stamp cards and gamification
  • In-store Retail Experience – Relevate offers simplified identification, facilitates a personalised customer dialogue with customer information, and in-POS display of digital receipts. These features give your staff valuable customer information, improving the shopping experience further 

Contact Us

Yes, it’s personal

Relevate supports several ways of treating your customers. Personal offers at the checkout (in-store and online), automated text messages, offer discounts, and digital or physical promo codes and coupons. 

By optimising, you can be sure to reward the right customer segment, at the right time.

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We’d love to get to know you! Please reach out to us to learn more about Extenda Retail and how we can help transform your business.
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