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Click and Collect

Entice your customers by offering flexibility and convenience.


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For many consumers, Click and Collect is no longer an add-on, but rather a prerequisite. The Extenda Retail Click & Collect solution can be seamlessly integrated with your e-commerce, POS and checkouts to offer customers a more convenient shopping experience with a multitude of options. It enables remote shopping, with option to either pick up in-store or receive home delivery. These flexible options help increase customer satisfaction; home delivery ensures your customers get to shop on their own terms and around their own schedule, whereas the in-store pick up is a great way to bring people to the physical store – which consequently increases conversion rates by creating additional sales opportunities. By maximising consumer options, you enhance personalisation, and convert browsers to buyers.  

Our Click & Collect enables retailers to smoothly and reliably fulfill orders to keep customers coming back, and this focus on customer service enables a proactive approach to consumer demand. The user-friendly solution is quick and easy to use, and the integration minimizes delays, confusion or lost products. 

The Click & Collect process is streamlined to the last detail through integrations with stock-levels across all channels, in addition to live stock information. Together, these help prevent retailers from selling products which are out of stock.

The solution has customer convenience at its core, as they can pick up or receive products around their own schedule, and adjust shopping based on if they want to invest in home delivery, or pick up products in-store.

Click & Collect with home delivery offers a comfortable and smooth shopping experience, with products being delivered to the customer’s doorstep. This is more important than ever, as global events such as COVID-19 has changed the way consumers want to shop.

In-store pick up is a great alternative for customers who want to receive their products at your store, as it offers the opportunity see the products and their quality when they pick them up. From the retailer’s perspective, it’s a cost effective service to offer as it decreases the risk of in-store queues at peak times, and is cheaper than home delivery. 

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How Click and Collect services work:

When a purchase is made through Click & Collect, the system automatically assigns the order to the in-store staff for picking. Staff also receive information regarding if payment has been made, or if it should be completed in-store. Once ready, the customer is notified that they can pick up their order, alternatively that the order is ready for delivery.

This automation makes the process efficient for both staff and customers, as the items will be ready for pick up or delivery almost instantly after an order has been placed. The accurate and timely information prevents errors and avoids time-wasting.

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Key features:

  • Efficiency – Automation helps staff organise and ensures that customer orders are picked in store, and ready for customers on time, every time
  • Customer choice – Today’s consumers value flexibility, saving time and freedom enabled by Click & Collect
  • Peace of mind – Retailers can be sure that the goods are in the store and that the order and picking process is efficient 
  • Customer notifications – Customers are automatically notified when an order is ready

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